Coming soon, a new monthly newsletter service will be offered to our clients and visitors. The newsletter series will include the latest information on:

• Behavioral analysis to improve employee performance
• Hiring based on attitudes, behavior and skills
• Team building
• Customer service as a strategic weapon
• Communication skills
  

	See Jeanne Coughlin's speech to the Cleveland City Club, August 8, 2003

We hope you will check back regularly as monthly issues become available. Also, please feel free to contact us if you have questions or require more information.